ENHANCING WORKPLACE CULTURE AT AUSTRALIAN TURF CLUB
THE PROBLEM
The Australian Turf Club (ATC), a renowned venue for racing and events, faced challenges in fostering a cohesive workplace culture across its two flagship venues: Royal Randwick and Rosehill Gardens. Issues included:
Demotivated Workforce: A uniform 3% salary increase caused dissatisfaction among high performers.
Leadership Gaps: Middle management vacancies impacted operational efficiency and team guidance.
Customer-Centricity: Internal priorities overshadowed customer-focused operations, particularly in food services.
High Turnover: Elevated staff turnover in food teams disrupted team stability.
Interdepartmental Collaboration: Gaps in communication and collaboration between key departments hindered productivity.
OUR APPROACH
FoodLogic conducted an in-depth workplace culture review, engaging employees through interviews and data analysis. Our holistic strategy addressed key challenges while amplifying ATC's strengths.
Performance-Based Solutions:
Proposed a nuanced remuneration review, aligning salaries with individual performance and KPIs.
Introduced recognition programs rewarding customer-centric achievements.
Leadership Development:
Designed tailored leadership training for middle managers to improve team guidance and mentorship.
Implemented a structured mentoring program, pairing experienced employees with new hires.
Customer-Centric Culture:
Overhauled planning processes to prioritise fresh, high-quality offerings for customers.
Delivered customer communication workshops to foster a service-first mindset.
Improved Retention and Collaboration:
Developed role-specific retention strategies, including mentorship and flexible scheduling.
Introduced cross-departmental initiatives to improve transparency and teamwork.
Operational Excellence:
Conducted a structural audit to clarify roles and reporting lines, ensuring seamless workflows.
Launched an interactive intranet platform featuring employee profiles to strengthen team connections.
THE RESULTS
Through FoodLogic’s expertise, the Australian Turf Club has taken significant strides toward:
A motivated workforce, with performance and customer-centric initiatives boosting morale.
Enhanced leadership capabilities, ensuring effective team management and succession planning.
Increased interdepartmental collaboration, streamlining operations and boosting productivity.
A renewed focus on customer satisfaction, reflected in improved food quality and service.
CLIENT TAKEAWAY
FoodLogic’s tailored approach has positioned the ATC for long-term success, setting benchmarks in operational efficiency, team unity, and customer service excellence. Our collaboration exemplifies how strategic cultural transformation drives both employee satisfaction and business performance.